The previous two marketing tools I have written about – white papers and special reports – need to be free of obvious bias, or they lose their strength to persuade readers. But case studies cover some of the same ground, while making your case, entirely. One of the beauties of case studies is that they can be long and exhaustive, short and sweet, or any length in between – it all depends on what you…
I was talking with our copywriter John here at eBridge and a number of years ago he wrote for a marketing newsletter in a natural resource industry. At various times the publisher would approach him to tell him that he needed more subscriptions in order to keep paying the big bucks. These were the days before the Internet, so everything he tried had to be based in direct mail, faxes and phone calls. Not a…
Sooner or later if you do any marketing online, you will hear about using whitepapers. But I wonder how many of the people who talk or write about them really know what a white paper is. The term has been around for at least 100 years and was first used to describe deep background documents or position papers published by the British government. They were called white papers because they were printed on white paper…
Well it seems Hostingcon has taken its toll on myself and our team in the sense that we have been very busy following up with clients since we got back hence my delayed post. I mentioned last time that I would like to explore the airline industry from both a marketing and operational angle. One of my theories, albeit I know next to nothing about the industry, is that I wonder how disappointed an airline…
Many of the Hostingcon sessions have been commented on by various bloggers and unfortunately mine was not one of them. Due to two flights being cancelled, I had an unexpected overnight stay in an airport hotel in Toronto meaning that I didn’t arrive until 6pm on Monday night – 24 hrs later than planned and 9 hrs late for my presentation. I had many people mention to me that they were in the room ready…
In writing about inexpensive forms of advertising or promotion, I asked you to think about “sudden attacks sprung from hiding.” Did the term “ambush marketing” come to mind? It’s a form of marketing or advertising that lets you enjoy the benefits of sponsoring major events, without actually paying big bucks to be a sponsor. I know, I wrote about ambush marketing a few posts back, but it deserves revisiting. Briefly, during the 1990s, a clever…
Countless thousands of dollars get spent every year on viral advertising, in pursuit of the Holy Grail of one million-plus views on YouTube. But the truth about viral videos and games is that you can’t really plan and design them – you can only create them, release them in the vicinity of a suitable host, and hope it spreads. A viral ad or video is viral only if it actually goes viral, so be skeptical…
The short answer is: You can’t – at least not head to head. But there is a mighty lesson to be learned about competing with giants from a small Australian company called Messages on Hold (MOH). MOH may no longer be as small as they once were, but they are still tiny compared to the major telecom carriers in Australia and the Pacific region. Nevertheless, in a very short time they have climbed from obscurity…
Whenever the economy takes a hit, churn rates rise as companies seek ways of paring costs. It’s almost identical to what happens with mobile phone services, as subscribers seek out ever-better deals. The answer to churn, of course, is stickiness – and stickiness is built through customer service. Actually, it’s a little more than that: stickiness, or customer loyalty is built by serving your customers in ways that delight them. So, how much time do…
Talk to companies in the hosting industry and you’d have to say yes. I deal with hosting companies every day and I’ve heard from only a few that their businesses are in decline. In fact, I most often hear that their businesses keep growing – sometimes with record revenues and profits. One company I deal with has experienced 300% growth over the past year and expects to double the number of its employees over the…